Refund & Cancellation Policy

Because food products are perishable and made to order, refunds and cancellations may be limited once food preparation has begun.

Refund requests are reviewed on a case-by-case basis and subject to applicable laws.

Nothing in this Policy limits customer rights that cannot legally be excluded under applicable law.

Customers may request cancellation of an order before preparation has started.

If the cancellation request is approved before preparation begins:

• A full refund may be issued
• Processing fees charged by third-party payment providers may be deducted where permitted by law

Once food preparation has started, cancellation requests may be denied.

Customers placing pre-orders may request cancellation before preparation of the order begins.

If preparation has not started:

• Full or partial refunds may be issued at our discretion and in accordance with applicable law

Once preparation has started:

• Refunds may be denied

Customers should carefully review orders before submitting them.

Requests to modify:

• Menu items
• Quantities
• Delivery information
• Pickup details
• Special instructions

may not be possible after an order has been submitted.

We will attempt reasonable accommodation where operationally possible but cannot guarantee changes.

Customers are responsible for providing accurate:

• Name
• Phone number
• Delivery address
• Delivery instructions

Refunds may be denied if delivery cannot be completed because:

• The address provided is inaccurate
• Contact information is incorrect
• No recipient is available
• The customer cannot reasonably be reached
• Delivery instructions are incomplete or inaccurate

Where appropriate, we may attempt redelivery or provide alternative arrangements at our discretion.

Customers are responsible for collecting pickup orders during the selected pickup period.

Refunds may be denied where:

• Customers fail to pick up orders
• Customers arrive substantially late
• Food quality changes due to delayed pickup after preparation

If customers receive:

• Incorrect items
• Missing items
• Significant preparation errors

customers should contact us as soon as reasonably possible and preferably within 24 hours of receiving the order.

We may request:

• Order information
• Photos where appropriate
• Additional information reasonably necessary for review

At our discretion, remedies may include:

• Replacement items
• Store credit
• Partial refund
• Full refund

If a customer believes an order has a significant quality issue, customers should notify us promptly.

Refunds or other remedies may be considered where appropriate.

Differences involving personal taste or preference alone may not qualify for refunds.

Examples may include:

• Spice level preference
• Personal taste expectations
• Preference for texture or ingredients where accurately described

Customers are responsible for informing us of known allergies and dietary restrictions before placing an order.

Refunds may be denied where:

• Allergy or dietary restrictions were not communicated before preparation
• Products were accurately described

Nothing in this section limits rights that cannot legally be excluded under applicable law.

Approved refunds may be processed using the original payment method where possible.

Refund processing times may vary depending on:

• Stripe
• PayPal
• Coinbase
• Financial institutions
• Payment providers

We are not responsible for delays caused by third-party payment processing services.

We reserve the right to deny refund requests where we reasonably suspect:

• Fraudulent activity
• Abuse of the refund system
• False claims
• Repeated misuse of services